Can you be a good trainer and provide excellent customer service. I guess that really comes down to how you define excellent customer service. Typically excellent service can be defined as “Consistently doing something of value for customers in the way customers want it done”. If you like that definition great, as it is a good one for most customer service situations. In training though we must also consider that the customer does not know what they want, may in fact need something else and because of certain training guidelines can not be provided the way they want it. This can create tension and can cause the client to feel like they are not getting the service that they require. It is difficult but at times to be professional you are going to have to let the customer down. The solutions is excellent communication and rapport building. The video associated with this post can be found here. Has you service or training ethics been compromised? Tell us the story?
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