Category: Education & Training Management
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Are you being too good for your clients
For all of the consultants, training managers and training organisations here is a short video for you on how to be great at customer service by not being great in all areas ie being disappointing at some aspects. Challenging concept but worth considering. Do you agree or not?
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Open source learning systems
I get a lot of questions about learning systems and it is always difficult to stay on top of what is happening, what is good and what doesn’t work well. Here is a list of open source systems. When I get a few minutes I am keen to get back to this list and try…
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Online Education & Training
Finding it difficult to keep up with what is going on with online education and training. Here is a short post which lists 5 startups which are changing the online learning landscape. Worth having a look at. This is where we are heading and who knows what is just around the corner. Click here to…
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Singapore tries a different training approach
Following the post I made recently regarding Germany here is an interesting article from Singapore. They have established a virtual world (looks like Secondlife) and the are using it to help creatives find appropriate training. The last part of the article is what caught my interest. they provide a 90 percent subsidy for training for…
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Germany in the fast training lane
Some of you may have read my quick blurb on vouchers and Australia’s lack of vision in regard to education and training (still waiting for a reply of the Minister). I see from a recent newspaper report that the NSW government is also about to launch into another scheme of poor planning and organisation that…
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Strategic Training
As an ex HR Manager we used to talk a lot about strategic human resources but honestly I don’t think in my experience the rest of the business perceived HR as strategic partner. We were often a pain that needed to be put up with. How much of your training and development is strategic or…
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My Voucher System for Australia
I wrote a post the other day on the stupidity of the future voucher system and it is only fair that I put up an alternative rather than just being a whinger. Here is my plan and importantly this removes the education cash bonus and probably other schemes that I am not aware of. 1.…
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Google’s Training Programs
Here is an interesting article about Google’s training programs. If you would prefer the video version it can be watched from here. As one of the (so called) best employers in Australia and I assume elsewhere they do appear to have a well designed and established training system. I’d like to know how much of…
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Who wants a voucher?
Please read this article. I am constantly amazed by the way we replicate concepts in education that don’t have a good track record. It wouldn’t be a problem if you tried to change some aspect of the approach to overcome the short comings of what is often a new approach but when you just perpetuate…
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They still don’t get it!
I have been a trainer for many years now and it still surprises me when organisations still don’t get the importance of training and supporting their staff. Currently in NSW we have the State Government making thousands of people redundant. The sad truth here is that many of the departments are over staffed but that…