Category: Communication
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Body Language
I’ve written a few posts about body language and its importance to trainers. One of the key aspects of body language though is not over interpreting. Make sure you have read informed, knowledgeable articles and that you have gathered suitable quality evidence before you start to read too much into what you see a person…
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Twitter – eTool of the week
There has been an incredible amount written about twitter and I am sure that you have an opinion about it even if you have never used it before. If you have never tried it, please give it a go today for just 30 minutes. The reason for this exercise is that most people do not…
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Can trainers be good public speakers?
I often get asked for advice on how to make a good speech from trainers. This used to surprise me as I used to think that if you can stand in front of a group of people and train them then of course you could make a good speech. There are many aspects of training…
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Interview with Coach of the Year 2010 – Part 2
I have uploaded the second part of the interview with ANZI 2010 Coach of the Year, Debbie Hogg to the usual locations. This follows on from Part 1 which if you missed it can be seen here or again at those usual locations. You can watch below as well. Just remember with YouTube that the…
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Teaching literacy with elearning
One criticism over the years has been that language, literacy and numeracy does not translate to elearning or that it would be very ineffective. Personally I haven’t read too many articles or research refuting these claims or adding anything positive to the argument. Of course elearning is changing rapidly as the technology changes and due…
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Yuck Moments
What is a Yuck Moment? Watch the video to check out what it means and their importance to trainers. I didn’t make this term up as it is a quite legitimate topic in moral philosophy. If you really want to know all of the detailed information, issues and moral and ethical considerations check out this…
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Lifelong learners
Most of the people who are reading this, I assume, are already life long learners. Some of you definitely are as I am currently teaching you. Maybe you know some people who need to get back into learning or you are struggling yourself. This short video is a very good introduction to the overall topic…
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Interview with Coach of the Year 2010
I finally got the technology in order and managed to interview the ANZI 2010 coach of the Year Debbie Hogg. Debbie is a professional trainer, facilitator and life coach and obviously from the award she is very good at it. This is the first part of the interview and the second half will be…
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Training and customer service
Can you be a good trainer and provide excellent customer service. I guess that really comes down to how you define excellent customer service. Typically excellent service can be defined as “Consistently doing something of value for customers in the way customers want it done”. If you like that definition great, as it is…
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Having a bad training day?
We all have them. A training day that just doesn’t work. It could be the equipment. It could be a persistent clown in the group. It could be a really resistant group of trainees who just don’t want to be there. Whatever it was it doesn’t really matter because there are many more good…