I train leaders and managers in a wide range of topics and we often touch on empathy. Empathy always comes up as a quality that participants believe management should have. And rightly so. Often it is difficult to understand and grasp. It is harder still to develop empathy as a personal quality. To achieve this you must first have a very clear understanding of what it is. Hopefully this video will help you explain empathy. Don’t forget that one of the key qualities of being an effective trainer is empathy. Maybe this video could help you develop as well.
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